Refund policy

Returns & refunds

We want your BNF gear to arrive as ordered.

Damaged, defective, misprinted, or incorrect items

Contact us within 30 days of delivery if your item arrives damaged, defective, misprinted, or different from what you ordered. After reviewing the issue, we will provide a replacement at no additional cost or a refund for the affected item.

How to request help

Use our Contact page and include your order number, the item, and a description of the issue. Please keep clear photos of the item, print, and packaging available; we may ask for them by email. Contact us before mailing anything back. If a return is needed for a covered issue, we will provide instructions and cover the return shipping.

Size, color, and change of mind

We do not offer routine returns or exchanges because you selected the wrong size or color or changed your mind. Please review the product details and your selections before ordering. If we send a size or color different from your order, it is covered by the policy above.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the credit.

Your statutory rights

This policy does not limit any cancellation, return, refund, or other consumer rights you have under applicable law. Where those rights apply, they take precedence.